FAQs

How fast are orders processed?
We typically ship orders 24-48 hours after orders have been received. Orders placed on the weekend or during a holiday will be processed and shipped out the following week. We will do our best to process and ship 3 Day Select, 2nd Day Air and Next Day Air Saver orders the same business day.

Can my order be gift wrapped or include a gift note?
We do not currently offer gift wrapping at this time, however if you'd like to have a gift note printed on the packing list, please reply to your order confirmation e-mail or call 866-267-6787 and have your order number handy. No prices or billing info are shown on our packing lists, so be sure to include your name in the gift message.

What if an item I ordered is out of stock?
Any items that become out of stock between the time your order is placed and ready to ship will be cancelled - there are no backorders for out of stock merchandise.

Why does my item look different from the picture on the store?
While we strive for accuracy in the images on our site there will be some variation because each piece is hand enameled/hand set with crystals/stones. There are also color variations in computer monitors and operating systems that cannot be anticipated.

A note about engraveable items
Some of our items can be engraved or acid-etched (glass flutes) - we've noted those items in the description but it is not considered an exhaustive list. Other items may be engraveable. This is not a service that we provide. Please note that items that have been engraved are not eligible for replacement, exchanges or refunds.

California Residents Only: Prop 65 Warning
Warning triangle WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

California Residents Only: AB-375 (California Consumer Privacy Act)
Olivia Riegel does not meet the requirements for this provision and are therefore not subject to this act. If you have any questions regarding Olivia Riegel and the CCPA or would like to know what information we collect and use, please use our contact page.

Supported Browsers
We currently support the current versions of the following desktop and mobile browsers:

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge

We do not test or support Microsoft Internet Explorer or any other browser.

Trademarks
All other company, product, and service names may be trademarks or service marks of their respective owners.